LLMs and the Trifecta of Social, Reviews, and Surveys
Speakers
Diane Meyer
Former VP, DTC & CX at Dorel Juvenile, Founder at HER-ONDiane is a seasoned strategist and CX/DTC leader with over 25 years of digital experience. She has driven growth and profitability for global brands including Weber Grills, Electrolux, DeLonghi, and most recently served as VP of DTC & CX at Dorel Juvenile, where she led comprehensive digital transformation initiatives.
In 2025, Diane founded HER-ON, where she combines her extensive expertise to advise organizations on innovative solutions that enhance consumer experiences and drive sustainable growth through data-driven insights and strategic planning.
Diane also serves as an advisory board member at Revuze, where she provides strategic guidance on market positioning and business performance optimization, focusing on anticipating market trends and leveraging consumer insights to drive measurable improvements.
Danny Gardner
Social Intelligence Lead at HaleonDanny Gardner is the head of social media insights, analytics, & measurement at Haleon, one of the world’s leading consumer healthcare companies. He has remit over the company’s US and Canadian markets, spanning 28+ owned brands, 70+ competitor brands, and across 7+CPG/FMCG categories.
His expertise includes advanced social listening, applied analytics, eCommerce ratings & reviews, influencer marketing, the creator economy, Web3/emerging media, and more. He was previously the social intelligence lead at GSK and the social intelligence lead at Pfizer before that.
He is the #SocialListening industry’s leading voice on LinkedIn, a Meltwater #ExpertWithInsights Influencer, and recognized by The Drum Future 50, Brand Innovators 40 under 40, Social Intelligence Insider 50, and more as a leading authority in the larger social media, data analytics, and consumer insights communities.
Ido Ramati
Founder and COO at RevuzeIdo Ramati, Founder, COO & President at Revuze. A serial entrepreneur and a visioner with extensive business and leadership experience including deep Internet consumer knowledge in business and technological aspects. Founded and led several start-up companies serving in different positions from being the CEO through building and executing business development strategies, and product management to successfully leading the companies through their fundraising and growth stages. Holds a BA in computer science and a division in business management from the ‘Interdisciplinary Center (IDC)’ in Herzliya, Israel
What's it about?
The era of data-driven decision-making is evolving rapidly, but organizations still face a critical challenge; how to sift through the noise and transform overwhelming amounts of online feedback quickly into a deep understanding of the customer and take measurable action, at the speed of social.
Led by Diane Meyer, Founder, HER-ON, Formerly VP, DTC & CX, Dorel Juvenile, Danny Gardner, Social Intelligence Lead at Haleon, and Ido Ramati, Founder and COO of Revuze, this session introduces a modern framework for operationalizing the trifecta of Voice of Customer data: reviews, social media, and surveys, as a single, strategic input, to surface patterns that inform immediate decisions and long-term direction.
Discover how many of today’s brands leverage this framework and set it into action. Hear actionable strategies brands are using to quickly decode what their shoppers truly care about, from product features to emerging preferences. Get real-life success stories demonstrating how they leverage AI & LLMs to sift through the noise quickly and easily identify hypes, anticipate trends, fine-tune product innovation, and optimize go-to-market strategies.
What's in it for me?
Key topics include:
How to capitalize on the strengths of various data sets in a meaningful way (social, review, and survey data)
Real-life success stories on how global brands are using new models to exceed KPIs
Keys to aligning VoC insights with business objectives
Attendees will leave with a renewed perspective on leveraging data as a driver of innovation and growth in today’s competitive landscape.
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